Acceptable Use Policy

• Discriminating against tenants or applicants based on race, color, national origin, religion, sex, familial status, disability, or any other protected class.
• Using AI replies to harass, threaten, intimidate, or retaliate against tenants or applicants.
• Providing false property information — fake square footage, fake amenities, fake availability — to prospective tenants.
• Using LatchDesk to evade landlord-tenant laws, rent control, security deposit rules, or required disclosures.
• Attempting to bypass, disable, or jailbreak AI safety boundaries, including Fair Housing guardrails.
• Using LatchDesk for properties you do not legally own, manage, or have written authority to represent.
• Impersonating other property managers, property owners, or organizations.
• Using LatchDesk to send unsolicited marketing, mass messaging, or spam to tenants or applicants.

• LatchDesk will not assist with discriminatory leasing, screening, or marketing practices.
• Qualification criteria configured in LatchDesk must be based on legitimate, non-discriminatory factors such as income, credit, and rental history.
• AI prompts, custom replies, and screening rules are reviewed against Fair Housing rules. Attempts to configure the AI to discriminate will be blocked and may result in account termination.

Compliance is shared. LatchDesk provides guardrails. You remain responsible for complying with all applicable federal, state, and local fair housing and landlord-tenant laws.

• Standard violations: warning, then suspension, then termination.
• Discrimination or harassment: immediate termination, no warning required.
• No refund is issued for accounts terminated due to violations of this policy.

Report abuse or suspected violations to support@latchdesk.co. Security issues should go to security@latchdesk.co.