How LatchDesk works

From setup to autopilot in one afternoon

Add your properties, connect your vendors, set your rules. LatchDesk handles everything else.

Set up in 4 steps

1

Add your properties

Enter property name, address, and unit count. Import from a spreadsheet or add manually.

Adding a property to LatchDesk
2

Import your vendors

Add your preferred plumbers, electricians, HVAC techs, and general contractors with their contact info and rates.

Vendor contact information
3

Set your rules

Define your spending threshold, business hours, escalation triggers, and communication preferences. LatchDesk follows your playbook.

Setting operational rules
4

Connect your channels

Forward your property email, connect your listing sites, or use LatchDesk's direct number. Leads and requests flow in automatically.

Connecting communication channels

How LatchDesk handles your day

A typical morning. Six events. Three reach you.

8:02 AM

Lead emails about 2BR on Oak Street

AI responds with unit details, qualifies income, proposes tour

Handled
8:15 AM

Tenant reports running toilet in Unit 3A

AI classifies routine plumbing, contacts preferred plumber, schedules for tomorrow

Handled
9:30 AM

Plumber confirms tomorrow 10 AM for Unit 3A

AI updates tenant with appointment details

Handled
10:00 AM

Lead wants to tour today at 2 PM

AI checks your calendar, tour is available

Confirm tour?
11:45 AM

Vendor quotes $450 for Unit 7B HVAC repair

Your threshold is $300

Approve cost?
2:30 PM

Renewal for Unit 5C expires in 55 days, satisfaction dipped

AI drafts retention offer

Review offer?

Your Action Queue

This is your morning

RoutineOak Street · 2BR

Confirm tour today at 2 PM

Lead qualified earlier this morning. Your 2 PM slot is open.

Proposed action

Confirm 2:00 PM tour and send access instructions.

UrgentRiverside · Unit 7B

Approve $450 HVAC repair — Unit 7B

Quote exceeds your $300 threshold. Second quote requested took 6+ hours.

Proposed action

Approve $450 with Apex HVAC for tomorrow morning.

RoutineMaple Court · Unit 5C

Review renewal offer — Unit 5C

Satisfaction score dipped after October repair delay. Lease ends in 55 days.

Proposed action

Send 12-month renewal at current rent + priority maintenance.

Everything else? Already handled.

Ready to stop chasing?

Start free. Add your first property in 2 minutes.

No credit card required